🔹Refund and Return Policy :
At WP Licenses, we strive to ensure customer satisfaction by providing reliable digital licenses tailored for your website needs. While we believe in the quality of our products, we also understand that issues can arise. To build trust and offer peace of mind, we have a fair and transparent refund and return policy.
Overview
Our refund policy lasts 14 days from the date of purchase. If 14 days have passed and you have not activated the license, you may be eligible for a full refund, provided a valid reason is given.
To be eligible for a refund:
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The license must not be activated.
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A genuine reason for the return must be provided.
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The refund request must be submitted within the 14-day window.
Please note that activated licenses are not eligible for refunds.
Important Notice About License Validity
All licenses sold through WP Licenses are connected to and depend on their original developers or companies.
While we ensure the licenses are genuine and functional at the time of purchase, developers may modify, suspend, or terminate licenses in the future according to their own policies — circumstances that are beyond our control.
However, most products remain stable for long periods, and in the rare case of an issue caused by a developer’s changes, we stand by our one-year operational guarantee.
This means your license will remain active for at least one year, or you are entitled to a full refund within that period as stated in our policy.
After the one-year period, licenses will continue to function as long as the original developer has not revoked or modified them.
Refund Process
Once your refund request is received, we will review your case to ensure it complies with our policy. After approval, we will process your refund and credit your original payment method within 7 business days. You will be notified by email once your refund is approved or if further details are required.
Exceptions
Certain types of products are non-refundable, such as:
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Gift cards.
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Downloadable software that has been activated or used.
Additionally, partial refunds may be granted in specific circumstances:
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If a product is returned in a condition different from how it was delivered.
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If there are missing parts not related to our error.
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Requests made after the 14-day period.
How to Request a Refund
To initiate a refund request, please contact us at info@wp-licenses.com with your order details and reason for the request.
Please include your receipt or proof of purchase to help us process your case efficiently.
Support Guarantee
If you encounter any issues with your license, our technical support team is available to help resolve them.
We are committed to ensuring you get the most from your purchase.
Please note that license revocations or terminations initiated by the original developers are outside our direct control, but our one-year guarantee ensures you are fully covered during that period.