At WP Licenses, we strive to ensure customer satisfaction by providing reliable digital licenses tailored for your website needs. While we believe in the quality of our products, we also understand that issues can arise. To build trust and offer peace of mind, we have a fair and transparent refund and return policy.
Overview
Our refund policy lasts 14 days from the date of purchase. If 14 days have passed and you have not activated the license, you may be eligible for a full refund, provided a valid reason is given.
To be eligible for a refund:
The license must not be activated.
A genuine reason for the return must be provided.
The refund request must be submitted within the 14-day window.
Please note that activated licenses are not eligible for refunds.
Refund Process:
Once your refund request is received, we will review your case to ensure it complies with our policy. After approval, we will process your refund and credit your original payment method within 7 business days . We will notify you by email once your refund is approved or if further details are required.
Exceptions:
Certain types of products are non-refundable, such as:
Gift cards.
Downloadable software that has been activated or used.
Additionally, refunds may be partially granted in certain circumstances:
If a product is returned in a condition different from how it was delivered, or if there are missing parts not related to our error.
Requests made after the 14-day period.
How to Request a Refund:
To initiate a refund request, please contact us at info@wp-licenses.com with your order details and the reason for the request. Please provide a receipt or proof of purchase to help us process your request efficiently.
Support Guarantee:
If you encounter any issues with your license, our technical support team is available to help resolve them. We are committed to ensuring that you get the most from your purchase. These licenses are following the rules of their original company , any revoking or termination is caused by the original company and not us.